Privacy policy

UNHCR is committed to protecting individual privacy and securing the personal information made available by users of UNHCR websites (that is, all sites within the “” domain and UNHCR country sites , “UNHCR website”) as well as UNHCR web pages on other sites (such as official UNHCR profiles on social networks).

This privacy policy describes what information is made available to UNHCR and third parties when you visit or official UNHCR web pages on other sites, and how UNHCR uses and stores that information. Any information voluntarily disclosed to UNHCR by users of UNHCR website is held with the utmost care and security and will not be used in ways other than as set forth in this privacy policy

What does UNHCR do with the information you provide

UNHCR will store all of your information securely, and will not share, rent or sell it to any other organization for their marketing purposes. However, we reserve the right to share this information with our procured service providers for the purpose of carrying out communications and marketing activity on behalf of UNHCR, or of completing a donation transaction that you initiate.

You will only be contacted by UNHCR for purposes related to the work of UNHCR and you can request to have your name removed from our mailing list at any time (see below how to opt out).

Through the use of data such as your email address, we can target messages for you on social media platforms and identify other people on the Internet who are most likely to support UNHCR work and help refugees. This may require uploading an encrypted list of email addresses to social media platforms of service providers such as Facebook. This data is not stored or reused by such service providers and is only held for the duration of the matching process. If you would not like your data to be used in this way, please let us know by writing to

Users who provide an email address and/or donate via UNHCR website and opt in to receive email communication from UNHCR may receive UNHCR e-newsletter and other email updates. We occasionally also communicate via direct mail, phone and SMS.


Aside from the personal information that you disclose to us for a specific purpose, UNHCR also collects anonymous information about your browsing behaviour when you visit our website, through the use of cookies. By using UNHCR website, you agree that we can place the types of cookies set out below on your computer, mobile phone or handheld device. If you do not wish to have cookies installed on your computer or mobile device, you can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, some areas of UNHCR website may not function properly.

How cookies are used on UNHCR website

UNHCR wishes to be transparent with users about how cookies are used, so that you are clear on how your privacy is protected when using UNHCR website.

We use cookies for the following reasons:

1.        To improve your experience on our website.
2.        To understand how UNHCR website and other communication efforts are performing.
3.        To improve the relevance of UNHCR campaign and marketing messages displayed to you after you leave our website.
4.        Advertising performance to enables us to cost-effectively plan future campaigns, so that we are not wasting resources advocating for refugee protection on websites with content that does not interest our potential supporters.
5.        Reach you on social channels and identify more supporters who want to help refugees.

Third party cookies

Some of the cookies you may receive when visiting UNHCR website are not related to UNHCR. For example, if you visit sections of UNHCR website that contain embedded content such as YouTube video or a Twitter feed, or contain a plugin such as a Facebook like button, you may receive cookies delivered from these websites. As detailed above, we also use third-party cookies for targeted advertising services and for tracking our website awareness-raising and communications performance.

UNHCR does not govern the settings or use of these third-party cookies, so we suggest that you visit these websites for more information about their cookies and applicable privacy policies. LinkedIn members can control the use of their personal data for advertising purposes through their account settings.

UNHCR cannot be held responsible for the privacy of data collected by websites that it does not own or manage, even if these websites link to UNHCR website.  Modern web browsers provide the ability to disable all cookies or only third-party cookies.

Responsibilities of Users

UNHCR may ask its stakeholders and community to share their photos and videos with the public on its websites. This type of material is generally defined as User Generated Content (UGC).

Users of UNHCR website acknowledge that such content is treated as being non-proprietary and non-confidential. If you send this material to us, either via email, by tagging content on a social network, or via a specifically designed upload site, you are granting UNHCR the irrevocable, perpetual, non-exclusive, royalty-free, worldwide right to use, reproduce, modify and publish such material elsewhere in its websites and publications. Furthermore, you grant UNHCR the right to use the name that you submit in connection with such material. However you still own and can continue to use your content as you like including the ability to also allow others to use it.

If you upload or share your material with a UNHCR website or social media account, it might be used by any UNHCR websites or social media accounts across the globe.

When we ask our community to share content with us, we explain how we intend to use the content. Mostly, we will re-share content on our social media channels or on our websites. If it is particularly strong, we may use content shared with us on UNHCR promotional materials. In those cases, we will attempt to contact you to discuss whether you agree for it to be used, and to ask whether and how you would like to be credited.

UNHCR does not pay for nor does it generate any revenue from selling or licensing individual pieces of UGC.

Conditions to upload content

When you submit content to or share material with UNHCR, you must only submit/share your own original content. If your content contains the work(s) of others (e.g. music, images and/or video) you must have obtained the necessary rights or permissions to use that material.
If your content clearly identifies anyone else you will need to ensure that the persons concerned have consented to the content being used by UNHCR. Where your content clearly identifies children under the age of 16 you must ensure that their parent or guardian has provided their consent as set out above.

UNHCR also requires that you do not submit or share any material or information:
i.    That is knowingly false or misleading, defamatory, infringing, obscene, indecent, threatening or invasive of a person’s privacy or unlawful in any way;
ii.   Which you do not own or for which you have not obtained all necessary licences and/or approvals as may be required by law;
iii.  Which is technically harmful (including, without limitation, files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another’s computer); or
iv.  Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with anyone or any entity.
v.   Deleting any author attributions, legal notices or proprietary designations or labels in any file that is uploaded;
vi.  Falsifying the origin or source of software or other material contained in a file that is uploaded;
vii. Advertising or offering to sell any goods or services, or conducting or forwarding surveys, contests or chain letters, or downloading any file posted by another user of UNHCR websites that you know, or reasonably should know, cannot be legally distributed in such a manner.

Any inappropriate content will be rejected or removed from UNHCR websites and social media accounts. If in doubt, please do not share your content with UNHCR. If you post on, or transmit to, any of our websites any material of the type prohibited under the above paragraphs or any applicable laws and regulations, and UNHCR incurs any costs, expenses, liability or losses as a result then you agree to indemnify UNHCR for all such costs, expenses, liability or losses.

You should be aware that UNHCR is entitled to reveal your identity (or any information which it has about you) to any third party who is claiming that any of that material violates any of their rights or to any government or regulatory authority that may request UNHCR to do so.

Uploading Content to Social Networks

If you upload content to a social network and then tag UNHCR, your submission will be subject to that website’s terms of use and privacy policy. Please be aware of a website’s terms and privacy policy, which may differ from UNHCR’s, when submitting your content to it. Some large UGC websites are also based in the US so your personal information may be stored outside your country where different laws apply.

Integration of with Fitbit:

Fitbit is a registered trademark and service mark of Fitbit, Inc. The sign-form on the site is designed to connect, if the user chooses, with the Fitbit platform. This site is not designed, built or managed by Fitbit, and Fitbit does not service or warrant the functionality of this site or of any activities related to the 2 Billion Kilometers to Safety campaign.

Notification of changes

We will revise or update this policy if our practices change, or as we develop better ways to keep you informed about them. We thus encourage you to visit this section of UNHCR website regularly in order to keep up to date with any changes. Changes to the policy will apply from the date they are posted on our site and shall not apply retroactively.

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